The Randy Ross Stepper Bike Store unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship.
If you are unsatisfied with the quality, color, or craftmanship of an item you may return it.
How to Return
If you would like to return merchandise purchased from the Randy Ross Stepper Bike Store please follow these instructions:
1. Place the item you wish to return in the original box.
2. You must include a copy of the packaging slip.
3. Please provide a brief reason for your dissatisfaction.
4. Send to the following address:
Randy Ross Stepper
Consumer Exchanges Department
1501 Collins Avenue, Suite 204
Miami Beach, FL 33139
Customers are responsible for return shipping. We urge you to use a carrier that generates tracking numbers, as we will not be responsible for lost packages.
Please allow 2-3 weeks for receipt and processing of your exchange.
Returns
